$1:
Two years ago, Maia Soukonnik, 60, called 911, complaining her son had assaulted her, when the call ended suddenly.
$1:
“Was it negligence to the point where he needed to be fired? Or maybe just educated?”
There isn't an education program on the planet that can teach common sense, which is what was needed in this scenario. A homeless person who was yanked off the street and put in the 911 chair to answer this call would've probably realized something was wrong, so what's this guy's excuse?